Customers details including card and personal details are not shared with third parties. Everything is kept confidential, and payment is made using PayPal which is secure, and has protection for both you and I. (You can still pay using PayPal even if you don’t have an account with them.)
Orders are not started until payment is confirmed and cleared.
Everything I make is hand painted with high quality materials and using great care and skill.
Please Note: THESE ARE NOT TOYS. They are decorative items only and should be kept out of reach of children.
When you place an order I will be able to tell you how long it should take, this also depends on if there is a waiting list. I will make orders as quickly as I can but I want every piece I make to be perfect so they will not be rushed.
It is your choice how you choose to have your order sent if you choose from the postage options on the price list page. If you choose to have it tracked I will send you a tracking number. Items are sent via Royal Mail but I shall look into alternative delivery solutions.
If you aren’t happy with your purchase and want to return a non-personalised, non-custom item, them it can be returned in perfect, unused condition within 7 days of receipt of the goods for a full refund of the item. Return postage is to be paid by the buyer and proof of postage must be obtained.
Personalised and customised items are non-refundable unless proven to be faulty.
Please note, I will not be responsible for any damage or loss incurred in transit and cannot refund for items damaged or lost during shipping to you.